Covid-19 Policy & Procedures

Our guests’ and staff wellbeing are of the utmost importance to us. Since the outbreak of the Covid-19 pandemic we have been working diligently to keep abreast of the guidelines in place to  protect the health and safety of our Spa guests and our staff in preparation of returning to work. 

A number of strict new hygiene and social distancing measures have been implemented to ensure the safety of our guests and staff at all times. How we are following this can he found here – Last updated on 23rd June 2020 – Gov.UK

Keeping workers and clients safe during COVID-19 Close Contact Services

We will adhere to the 5 Steps to Working Safely as set out by the Gov.uk & continually monitoring and updating our Risk Assessment in line with HSE Guidelines & The Hair & Beauty Industry

Pre-Appointment

Prior to your appointment, you will be asked to print off, complete & sign a COVID-19 health check questionnaire prior to your appointment, which can be found in the link. 

In order to comply with the NHS Test & Trace system, we will be holding client details available to share with them if necessary, to help contain the spread of the virus, for 21 days. 

Check-In and Check-out

When you arrive we will check your temperature with Audley’s thermal heat detection camera and sign you in and out of the building.

Our reception team will be behind a protective perspex ‘sneeze-guard’ screen along with hand sanitising gels located around the building. We encourage our spa guests to wear mask and gloves at their discretion for their treatment. The Bodhi Tree Spa will have a stock for any guests who do not have them for a nominal fee.

We require a 50% deposit in advance of your treatment, which can be paid via our online booking or by phone. We can only accept card payments onsite. Cash payments cannot be accepted for health and safety reasons. 

Occupancy

While social distancing remains a top priority; we will ensure our Spa guests and staff are able to keep a safe distance from each other and will lower the levels of occupancy for the day.

Wherever possible, we will schedule appointments whereby guests will not have to cross when entering or leaving the treatment rooms. 

Treatments

Our treatment offering will be temporarily reduced to adhere to government guidelines. New practices regarding the hygiene and layout of treatment rooms have been rolled out and our therapists have been equipped with the correct and safest level of PPE.

Housekeeping

The levels of cleanliness in our Spa has always been of an incredibly high standard. We are now going one step further to ensure the areas are well sanitised and extra vigilant when cleaning the treatment rooms. In addition, any areas which are regularly touched, such as taps, door handles etc will also be continuously cleaned.

All treatment bed linen will be stripped and washed between every treatment and washed at 75 degrees or higher. 

We will be adhering to the best practice as detailed by Gov.uk for non-healthcare settings

Staff Training

All staff have been trained on preparing to reopen inline with Covid-19 guidelines with protection, wellbeing, cleaning and hygiene, social distancing, use of adequate PPE inline with close-contact services and appropriate health and safety levels.

All members of staff have passed and achieved The Covid 19 Barbicide Hygiene Certificate.

We have been continuously communicating the Government guidelines & The Spa, Beauty & Hair Industry as and when they are released with our employees. They are reminded constantly to:

  • Wear appropriate levels of PPE as per the Government and the Spa, Beauty & Hair Industry guidelines:

PPE

All staff have been provided with the correct and safest levels of PPE and will be worn by our team members at all times and will adhere to the guidelines outlined by the Government for close contact services as well as additional measures for added safety consisting of:

  • Visors
  • Gloves
  • Disposable Aprons
  • Disposable Capes

Guide to donning and doffing PPE

General Cleanliness

  • Wash hands with soap and water for at least 20 seconds upon arrival to work, before and after each treatment, as well as regularly throughout the day. In particular, when handles or surfaces have been touched. 
  • Wherever soap is not available, use an antibacterial hand sanitiser gel.
  • Wash/sanitise hands regularly throughout the day especially after potential contact points.
  • Regularly sanitise workstations/tools e.g. trolleys, desk spaces.
  • Sneeze or cough into a tissue.
  • Bin tissues immediately after use. Wash hands afterwards.
  • Temperatures will be checked on arrival to work every day and before finishing work. Government advice must be followed if there are signs of any relevant symptoms.
  • Wash uniforms at a minimum of 60 degrees & bring a spare uniform in the event there may be any contamination from a cough or sneeze.

Risk Assessment

Risk Assessments have been completed for all areas of the Bodhi Tree Spa business operation prior to sites re-opening and will be reviewed regularly in line with Government & Hair & Beauty Association Guidance updates. Furthermore, The Bodhi Tree Spa will implement our own due diligence if we feel that additional safety measures need to be put in place. 

Operating Procedures and Processes will be amended in-line with risk assessments and government guidance including regular, detailed checks by senior management.

In summary we would ask our Spa guests:

  • We ask anyone who is concerned that they may be developing Covid-19 symptoms to follow the Government advice, and self-isolate in the first instance.
  • Prior to arriving for your appointment, you will be asked to complete the Covid-19 Health Check prior to attending your appointment.
    •  Should any of the following apply, we will have to cancel your appointment and will reschedule with no additional charge:
    • If you are self-isolating
    • Been tested positive for COVID-19
    • Showing any symptoms of COVID-19
    • Living with someone in self-isolation
      • If they are checking any of the above criteria
  • Keep your hands clean, wash them regularly and thoroughly, for at least 20 seconds with soap and water in the rooms
  • Use hand-sanitser wherever soap is not available, which are located around the building.
  • At your discretion, wear a mask and gloves to your appointment.
  • Always carry tissues with you and use them to catch all coughs and sneezes and then bin the tissue – then wash your hands with soap and water, or use a sanitiser.

The latest Government advice is available here: www.gov.uk/government/topical-events/coronavirus-covid-19-uk-government-response

We will be reviewing this policy regularly in line with advice from the National Hair & Beauty Federation